Accessibility

Accessible to all

The NEC aims to be fully user-friendly for visitors with access needs. This is a quick guide to some of our facilities – if you would like to know more, please contact us.

Venue policy

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Face coverings are compulsory within our venue as per current Government guidance, however we do understand that this may not always be possible for all visitors.

Our aim is to provide a safe and secure environment for all visitors that is compliant with Government guidance. We have signage installed at all venue entrances to remind visitors to wear a face covering, with staff on hand to reinforce this. We recognise that there are circumstances preventing people from wearing a face covering and, being mindful and respectful of this, staff will not challenge or ask for evidence from visitors who advise that they cannot wear a face covering.

A guide to the NEC

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The AccessAble website gives you the accessibility information you need to work out if a place is going to be accessible for you. To view their guide to the NEC please click here.

Train and Car

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By Train: From Birmingham International Railway Station, access to the NEC is via our covered ‘Bridgelink’.

By Car: We have recently upgraded our facilities for parking and getting to your venue. There's more information on our Getting here page.

Wheelchair Access:  All levels of the NEC are accessible to wheelchair users, via lifts, and have wheelchair friendly toilet facilities. The Piazza and Atrium main entrances have automatic doors.

Getting here

Taxis and Parking

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Please note, you should bring your Blue Badge with you, even if you are arriving by taxi or private coach.

If you are arriving by taxi and have your Blue Badge with you, you will be able to be dropped off at the main entrances. If you also require a pick up, please advise the taxi firm that you have a blue badge and the taxi will be permitted to pick you up from the main entrances.  If you are using a T.O.A black cab you will be picked up at the ranks by the main entrances.

 

If you are arriving by private car and have your Blue Badge with you, you will be directed to the nearest disabled car park - where you can be dropped off and picked up at the end of your visit. Please be aware that the NEC is a private site. To protect the available space for those who are entitled to it, we reserve the right to inspect Blue Badges to ensure that they are only being used by those entitled to do so. If an inspection is refused then we reserve the right to refuse access and parking.

There is a £16 charge for parking (or £12 if you pre-pay online in advance up to 23:59 the day before your event) - please see the parking page for more details.

Parking

Getting around

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We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, we are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to [email protected], and a member of our team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.

 

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 

Getting around

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Assistance dogs are welcome, but we do not recommend that you bring them to events where noise levels are high.

Helping out

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Induction loop audio systems are fitted in various locations. 

What's here

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Accessible toilets are available across the venue. Changing Places facilities are also available by Hall 20, on the Atrium side of site and by Hall 2, on the Piazza side of site (both of these are accessible with a radar key).

The Changing Places facilities provide more space for up to 2 carers - and extra features to meet additional needs, including height adjustable adult-sized changing benches and a hoist system.
For more details visit Changing Places

To download our Piazza/Atrium Map please visit our download section
NEC Facilities

Tickets

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If you’re visiting the NEC for an event, please book your tickets on our dedicated Ticket Line for visitors with access needs (The Ticket Factory).

0800 640 5001

Let us know when you’re booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We can also help you book the most convenient seating for visitors with visual impairment.

Please note: all ticket sales are allocated on a first-come-first-served basis.