Facilities

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You’ll find portable cash dispensers (withdrawal fees apply) around the venue, while free NatWest and HSBC ATMs can be found at the train station.

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You’ll find over 16,500 car park spaces at the NEC, which means less time searching for a spot and more time enjoying the event. Car park charges apply at most events, so we recommend checking out our What’s On page for specific details. We also offer express and pre-paid parking options to make your visit simpler still. Just head to our Parking page for all the finer details.

Parking options

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Visitors from every faith have always been warmly welcomed at the NEC. We have a chaplain available for consultation and support, and also a popular multi-faith prayer room, available on the Piazza by Hall 3. Inside the room you’ll find prayer mats and holy books, many of which have been generously donated by representatives of local faiths. In addition, there is a men's Wudu room adjacent to the prayer room and a ladies' Wudu facility within hall 2 ladies' public toilets. We’re also happy to put you in touch with local faith leaders and places of worship, just call our chaplain on 0121 767 2911.

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We have now installed 22 slow charging EV charging points for visitors with electric or hybrid vehicles.  Available on a first come first served basis the points will deliver a minimum of 3.5kw/h and are availible in the following locations when the car parks are open [digital signage will direct you to the open public car parks on the day of your visit].  

Locations:

Two in North Car Park 2

Six in East Car Park 1

Six in South 7

If you would like to guarantee an EV charging point for the day, we’ve also got eight bookable points in our Premium NEC Express 1 Car Park. 

Where available these can be booked here. 

Charger use fees are outlined in the user guide below and normal parking fees also apply.
Please note: The charge points require a type 2 connector lead.
The NEC Charge Points User Guide can be found here

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When loading up on goodies at events, the last thing you need is excess baggage. So why not drop off your bags, coats and luggage at our cloakrooms, which can be found adjacent to our halls. Items are charged at £2 per coat and £3 per bag (cloakrooms are open 30 minutes prior the event opening and close when the event closes). Please note, due to overwhelming demand we’re unable to offer cloakroom facilities in Resorts World Arena. In the interests of safety and security overnight storage is also not possible. Sorry.

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We’re fully committed to ensuring the National Exhibition Centre is accessible to every visitor, all the time.

We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, we are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to [email protected], and a member of our team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.

 

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 

 

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We all know the least smart thing about a smartphone is the battery life. That’s why we offer secure charging units in the Piazza and Atrium. Compatible with most major models, charging costs £2.00 for up to 60 minutes and £4.00 for 60+ minutes.  Please note, the charging units accept contactless payment only and include the following charging leads: Lightning cable, Micro USB, USB Type-C.

Need to post an urgent letter or send a parcel? There’s a post office located at Birmingham Airport, which can be accessed from the NEC on foot via the free air-rail link.

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Our free shuttle buses run continuously around the NEC site and car parks during exhibitions, usually starting one hour before and finishing one hour after the exhibition. You’ll find operating times listed on all our bus stops. If you’d rather walk from the car park, simply follow our finger post signage.

If you’re looking for a black cab, you’ll find our trusted partners TOA Taxis outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance when shows are taking place at the NEC. To book simply call 0121 427 8888 or 0800 0142 729.

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With as many as 100,000 people attending some events we’ve made sure there are ample toilet facilities around the whole NEC. Better still, we’ve introduced new digital technology that enables us to switch toilets between male and female usage at the touch of a button, allowing us to respond to the specific audience profile of an event. In other words, less queuing.

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Planning on bringing your little angels to the NEC? You’ll find a wide choice of baby changing facilities throughout the venue, many that include nappy machines, bottle warming machines and screened-off breast-feeding areas.  To view our baby change and feeding leaflet, please visit the download section.

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Need to stay in touch with the office? Responsible for your business’ social media updates? Just can’t wait to post a selfie? No problem, all visitors to the NEC can connect to WiFi across the entire venue completely free of charge. 

NEC Free Wi-Fi is ideal for browsing the web, checking emails or using social networks. This free service should not be used where the connection is integral to the operation of your event or exhibition stand. If you're an Organiser or Exhibitor and looking for a faster connection, please contact our Venue Services Team on 0121 767 3253 who will be happy to talk you through your options.