Parking Faqs

Yes, you can book your parking online on the day you are attending, as long as there is still space available.  However, it is cheaper to book in advance (up to midnight the night before your visit) so prices will be different if you book on the day.

No there are no designated car parks for pre-paid parking. Once on the NEC site, please ignore the Sat Nav and simply follow the digital screens to the car park.

Visitors with disabilities should follow the special blue signs for blue badge holders parking.  By pre-paying you will be saving time on the day by not having to queue to pay for your parking, giving you one less thing to do and worry about.

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on ‘Manage My Booking’ link on your booking confirmation email.

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your booking details and your parking ticket attached.  Please remember that you MUST print your ticket and bring it with you on your event day.

Bookings can only be made for cars/vehicles which fit within a standard parking space. There are no height restrictions on our standard car parks. 

Customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT.

Yes, you can make an NEC Express booking on the day you are attending, as long as there is still space available.

All bookings guarantee you a space in your designated car park, details of which will be given during the booking process.   

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on the ‘Manage My Booking’ link on your confirmation email.

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your Booking details.  You should print this email and bring it with you to the allocated NEC Express car park to help in the event of any query

We only accept bookings for cars and people carriers (up to 9 seats).  Vans or commercial vehicles with crew cabs are not permitted.  You are not entitled to a refund if your vehicle is a van or commercial vehicle with a crew cab. Please contact Sales & Customer Support on 0121 767 3253 (option 5) or email [email protected] to ensure we can accommodate the vehicle you are bringing and to confirm any additional charges. 

If you have feedback on NEC Express Parking, our teams will be happy to help you. Customers can contact us via email [email protected] or by telephone on 0844 338 8338 select option 2.  

Yes, you can make an Exhibitor Advantage booking on the day you are attending, as long as there is still space available.

The most likely explanation is that the pre-book space availability for this hall has been filled.  Please note that if you can’t book the car park for the required dates and require assistance, please contact our Sales and Customer Support Team on Telephone: 0844 338 8338 and select option 2.

You can amend your booking details, but it is not possible to cancel your booking.

When you complete your booking online, you will see a confirmation web page with a booking reference number.  You will also receive a Booking confirmation email with your Booking details. You should print this email and bring it with you to the NEC car park in the event of any query.     

In the unlikely event of this happening, you must report this to security on 0121 767 2393 immediately and before leaving site. They will arrange someone to meet you to record details. You will need to report the matter to your insurers.  No liability is accepted by the NEC Group.

Customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT, or by telephone on 0844 338 8338 select option 2.